Terms and Conditions
Here is some small print made necessary by our newly acquired foothold on the precipice of global business…
General Terms and Conditions
Depaart sell physical products to you subject to the terms and conditions set out below. By using Depaart, you are agreeing to be bound by these terms and conditions.
If you wish to convert Euros into your local currency the following website will give you an indication of equivalent price: xe currency convertor
You can choose different postage options and check prices in your shopping basket.
We only sell brand new products, not used items.
Most products we carry in demand and can be despatched while the minimum pre-order is reached. Items which are not on site can take longer to be ready for despatch. We will try and keep you informed of the progress of your order.
When we have the items of your order in stock it is despatched quickly. In DE we use Deutsche Post/DHL, for exports we use standard Air Mail unless instructed otherwise. We send you an email when your order has been despatched.
Orders should be with you within two days of despatch.
Orders should be with you within three/four days of despatch.
Rest of World customers
Orders should be with you within four/five days of despatch.
SENDING THE ORDER
Find the item(s) you want using the site search facility if available, and add the product(s) to the shopping basket. Press the order button, then fill in the order form with your details.
Please note, you will receive an order confirmation once your order has been accepted; this email will tell you that you’re due to receive a second email when we despatch your order. We only take the money from your account when we reach a minimum pre-orders.
SECURE WEB ORDER & CREDIT CARD
We can only accept Mastercard, Visa, Visa Delta, Switch and Maestro cards for payment, though we may be offering other payment methods in future. Your card is debited only after the items are sent for production.
Credit card fraud attempts will be reported to the authorities.
When entering credit card details TAKE GREAT CARE that they are correct as this is the most common way to delay your order. The credit card number is the long number across the middle of the card, (NOT the “Card No.” printed at the bottom) and should contain no letters. Enter the expiry date (NOT the “valid from” date). Switch/Maestro users must also include the issue number.
If you want to cancel your order, please notify us as soon as possible. It may be that your order has already been despatched so we are unable to stop it. We cannot guarantee to cancel items from an order. The only opportunity we have to cancel is when waiting for product that is in pre-sale. Cancellation requests must be sent by email, quoting your order number, to [email protected]
GUARANTEES AND RETURNS
All items are guaranteed to be brand new and should reach you in perfect condition.
We will only replace items that are defective, or sent in error.
This is subject to the buyer notifying the company within five working days of receipt of the goods and giving a description of the damage / defect. Do not send items back without our permission.
You do however have the right to return items to us FOR ANY REASON within thirty days, and we will refund you for the original amount debited. Items must be unused and unopened.
Report faulty items by email to [email protected] and we will send you return instructions.
Obviously we want this website to be available around the world, 24/7 but this is not always possible. We will do our best to maintain access.
We publish the Depaart website for the use and viewing of all interested parties, but its entire contents, text, data files and images are copyright and may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written consent.
Please do not attempt to break, hack or alter our site – It took us many hours, days and weeks of loving care and thought to put together.
“Parental Advisory Warning” – It is possible that, from time to time, some people might regard our work as unsuitable for minors under the age of 18, although we do not hold this view. If you are under the age of 18, you should consider reviewing these terms and conditions with your parent or guardian first. Parents, please view the site and listen to its content at your own discretion and allow access accordingly. Please understand that we cannot be held liable for material you deem to be unsuitable.